Here you can find additional information regarding ordering, shipping, customs charges and more. It is worthwhile reading this section as it may answer any queries you may have.
Ordering & Shipping
I try to ship all orders with 2 - 3 working days. However, in busier periods it may take me 7 days to fulfil your order. I run this business alone and it can be very time-consuming packing and shipping hundreds of orders.
At this current time, I only use Royal Mail to ship the orders. They will normally be sent 1st or 2nd class. I have no control over how long it will take for Royal Mail to deliver your order.
If you are ordering from overseas, please bare in mind that your order will take significantly longer. Again, I have no control over this. It can take between 2 and 5 weeks for your order to reach you. Please consider this BEFORE ordering.
A lot of international orders are sent tracked and I will always email you the tracking details so you can track the order yourself.
In some cases, international orders will be sent international economy or international standard. Monthly craft boxes will ALWAYS be sent economy as the international tracked would outweigh the value of the kit, therefore it would not be cost effective for the customer. Please bare in mind that international economy can take up to 12 weeks and international standard can take up to 6 weeks. please consider this BEFORE ordering.
My website does not differentiate between large letter and small parcel etc. This is why sometimes orders may have to go as international economy or international standard. The postage my website charges is not enough to send the order tracked.
Please also allow time for your order to arrive. Whenever an order is shipped, I always send conformation via email.
I may also remove some dies from their packaging in order to allow me to ship the order the quickest and safest way (ie, tracked ) This is not so that I can save on postage costs etc as the cost of postage goes from the weight of the parcel.
It is possible that you may also have to pay a customs fee to receive your order. I have no control over this at all. Again, please consider this BEFORE placing your order.
If you do have to pay a customs fee before your order can be delivered and do not pay or collect your order. Please be aware that I will not be able to refund you the postage cost of your order. I can refund you for the items you purchased but not the price it cost me to ship it.